Scope of the Policy
Before diving into the details, it’s important to explain who this policy is really for and why it matters. Think of it as a map: it shows which players are covered, and under what rules BC.Game commits to protecting your privacy.
Applicability to Philippine Users
If you’re playing from the Philippines, this policy is written for you. It doesn’t matter if you log in once a month just to relax or you’re here almost every day — your data falls under these rules.
The whole point is to make sure you know that your information is protected the same way, no matter how much or how little you play. You don’t have to wonder if the rules apply — they do, automatically, from the moment you start using BC.Game in the Philippines.
It’s our way of saying: “Yes, we’ve got you covered.”
Compliance with the Data Privacy Act (RA 10173)
The Philippines has its own privacy law, called the Data Privacy Act of 2012. At BC.Game, we follow it closely because it sets the standards for how companies must handle personal data. Oversight comes from the National Privacy Commission (NPC), a government body that makes sure rules are followed. For you, this means that your information isn’t just protected by our word — it’s backed by national law and enforced by an independent authority.
Information We Collect
To provide smooth and secure services, we collect certain types of information:
- Full name and account registration details;
- Contact information such as email and phone number;
- Financial data necessary for deposits and withdrawals;
- Device identifiers and technical details like browser type;
- IP addresses for fraud prevention and geo-compliance;
- Transaction history for accurate record-keeping;
- Voluntary data you choose to share, including feedback or survey responses.
Each piece of information plays a role in ensuring the platform remains functional, safe, and enjoyable.
Purpose of Processing
When we ask for your personal information, it’s never without reason. Every detail you share has a clear purpose behind it — from making your account work properly to ensuring your funds are safe. Below we explain the main goals of processing your data in simple terms.
Service Delivery & Account Management
We can’t run this place without knowing who you are. Your account is like your personal seat at the table — it’s what lets you log in, pick up right where you left off, and play without extra hassle. The basic details you give us make sure the system actually recognizes you when you come back.
And let’s be honest: sometimes people forget passwords or run into login issues. That’s normal. Having your info on record is what allows us to get you back in quickly, without endless waiting or frustration.
It also means that when you reach out to support, we’re not treating you like a stranger. We already know enough to help properly, to solve your issue, not just send you copy-paste replies.
In the simplest terms: this data is what makes the platform feel personal. It’s how we keep the door open for you, make the welcome warm, and ensure your experience stays smooth every single time you log in.
Payment Processing & Fraud Prevention
Your financial details allow us to handle deposits and withdrawals smoothly and safely. We check transactions to confirm that money reaches the right place and to prevent any fraud attempts. For you, this translates into peace of mind: your funds are protected and processed without unnecessary delays.
Marketing & Personalization (with consent)
We get it — nobody enjoys being spammed. That’s why we only use your info for marketing if you actually say it’s okay. When you do, it’s not about flooding you with random ads. It’s about giving you stuff that feels relevant: a bonus that matches how you play, an offer that drops right when you’re active, or a heads-up about a game you already love.
And you’re always in control. Don’t feel like hearing from us? Just switch it off — no hard feelings. Want to keep it on? Then we’ll do our best to make every message feel like a small perk, not a nuisance.
Think of it like a friend nudging you: “Hey, here’s something you might actually enjoy.” Nothing more, nothing less. It’s optional, it’s personal, and it’s meant to add fun, not noise.
Legal Compliance & Regulatory Requirements
Some data is stored or reported because the law requires it. Regulators such as PAGCOR need this information to ensure platforms like BC.Game operate fairly and responsibly. For you, it’s a safeguard — proof that the service is legitimate and accountable.
Security & Risk Management
We keep an eye on unusual activity to protect your account. This includes blocking suspicious logins, monitoring risks, and applying layered security. In practice, it means you can focus on playing while we handle the background work of keeping things safe.
Sharing & Disclosure of Information
There are times when data may be shared with third parties:
- Affiliated companies within the BC.Game ecosystem;
- Service providers offering payment, hosting, or customer support;
- Law enforcement or government agencies if legally required;
- Regulatory bodies for compliance checks and audits.
Data sharing is always limited to what is strictly necessary, never beyond that.
Cross-Border Data Transfers
Online services often operate across borders. To ensure transparency, here’s how international data handling works.
Data Hosting & International Transfers
Some information may be stored in data centers outside the Philippines. This could be in regions with robust hosting infrastructure to improve speed, security, and reliability.
Safeguards for Overseas Processing
Before any transfer occurs, strict safeguards are applied. These include encryption protocols, contractual agreements with partners, and reliance on internationally recognized certifications such as ISO/IEC 27001.
User Consent for Cross-Border Sharing
We will always seek your consent before transferring sensitive information abroad. By agreeing, you allow us to use secure servers that may be located in countries other than your own.
Data Retention & Disposal
We only keep data as long as it serves a legitimate purpose. Once accounts are closed or retention periods expire, personal data is either anonymized or securely deleted. Disposal is not a vague promise — it follows documented processes that prevent recovery or misuse.
Your Rights Under the Philippine Data Privacy Act
As a BC.Game user in the Philippines, you have specific rights guaranteed by law:
- The right to access your stored data;
- The right to correct inaccurate details;
- The right to delete or block personal information;
- The right to object to unnecessary processing;
- The right to data portability, meaning you can move information elsewhere.
To exercise these rights, you may contact our support team or the Data Protection Officer (details below). The NPC also provides direct channels for complaints if you feel your rights are not respected.
Security Measures
Protecting user data is a shared responsibility, but BC.Game ensures multiple layers of defense:
- Advanced encryption of stored and transmitted information;
- Strict access control policies to minimize exposure;
- Continuous monitoring for irregular activity;
- Rapid incident response protocols to handle threats.
Security Layers Table
Before you proceed, here’s a breakdown of how our security is structured. This table explains measures in plain words, making it easier to understand what keeps your data safe:
| Security Layer | Description | Purpose |
| Encryption | Data is scrambled both during transfer and storage. | Prevents unauthorized reading of data. |
| Access Controls | Only authorized staff can view sensitive systems. | Reduces insider threats and misuse. |
| Monitoring Systems | Activity logs are constantly analyzed. | Detects unusual or risky behavior quickly. |
| Incident Response Plans | Pre-set actions are taken if a breach is suspected. | Ensures swift recovery and mitigation. |
These measures work together, forming a shield around your personal information.
Minimum Age Requirement (18+)
BC.Game services are strictly for individuals aged 18 and above. If it is discovered that a minor has registered, their data will be deleted immediately. This policy is not just a guideline — it reflects compliance with both legal requirements and responsible gaming principles.
Updates to This Privacy Policy
Laws change, and technology evolves. Because of this, BC.Game reserves the right to update its Privacy Policy. Users will be notified through email or in-platform messages before changes take effect. The effective date will always be displayed at the top of the policy for clarity.
Contact Information
Got a question, worried about your data, or just need someone to clear things up? We’re here for that. No runaround, no complicated steps — just ways to reach the right people fast.
- Customer Support: Our team is online day and night. Drop us a message in chat or send an email, and you’ll hear back from a real person who wants to help, not a bot with canned answers;
- Data Protection Officer (DPO): If your concern is about privacy itself, email us at [[email protected]](mailto:[email protected]). This is the person whose whole job is making sure your data stays safe and handled the right way;
- National Privacy Commission (NPC): And if you ever feel we didn’t do enough, you don’t have to stop with us. You can go straight to the NPC at npc.gov.ph — the government body that makes sure companies like us play by the rules.
Bottom line? You’ve always got someone to talk to. Whether it’s a quick fix, a deep privacy question, or an official complaint — you’re never left on your own.