Responsible Gaming at BC.Game Philippines

Introduction

Playing games online should feel like a break from the everyday rush — something light, fun, and entertaining. But sometimes excitement can push you further than you planned. That’s why we talk about responsible gaming. It’s not about rules for the sake of rules — it’s about keeping the fun safe.

For us at BC.Game, responsible gaming means giving you the tools to enjoy the platform without worry. It’s setting limits before things get out of hand, reminding yourself that games are entertainment, and knowing where to turn if you ever feel stuck.

In the Philippines, where gaming is part of social life and relaxation, this matters even more. We want every player — whether you spin once a week or play regularly — to feel protected, respected, and supported. Because at the end of the day, gaming should make life brighter, not heavier.

Our Commitment to Responsible Gaming

We want every session to feel fair, safe, and enjoyable. That’s why our principles are built around you:

• A space where games run honestly, without hidden tricks;
• Information that’s clear, so you understand the risks;
• Tools that let you set your own limits, not ours;
• Support when the game stops feeling fun and starts feeling heavy.

When we talk about responsible gaming, it’s not a slogan — it’s our daily practice. We check systems, update tools, and train our support team to help players make healthy choices.

Recognizing Problem Gambling

Most people play just for fun. But sometimes the line between “just a game” and “something’s wrong” can blur. It usually doesn’t happen in one day — problems grow quietly, step by step, until you suddenly realize the game is running you, not the other way around.

Here are some signals worth paying attention to:

• Money stress. You start spending more than you planned, using funds meant for bills or borrowing just to keep playing;
• Emotional weight. You feel restless or irritated when you can’t play, or you gamble to escape sadness, stress, or boredom;
• Changed habits. You hide the time or money spent on games, make excuses, or skip important things in life just to play longer.

Noticing these signs doesn’t mean you’re “a problem gambler” — it means your body and mind are giving you a gentle warning. Catching it early makes it so much easier to take back control. And remember: asking for help isn’t a failure, it’s one of the bravest steps you can take.

Player Protection Tools

We don’t just talk about responsible play — we build tools to make it possible. Think of them as seatbelts: you may not need them all the time, but they’re there to keep you safe when you do.

Deposit and Loss Limits

You decide how much is enough. Daily, weekly, or monthly caps let you control your budget before emotions take over. Once you set a limit, the system won’t let you go past it.

If you choose to lower a limit, it takes effect immediately. If you want to raise it, we add a waiting period — because time to think often means better decisions.

Session and Time Limits

Time flies when you’re in the middle of a game. That’s why we built in reminders and hard cut-offs:

• Pop-up notifications after the hours you pick;
• Automatic logouts once your chosen session time ends.

It’s not about pushing you away. It’s about giving you a nudge to breathe, stretch, and come back refreshed.

Self-Exclusion Options

Sometimes, the best choice is a real break. Our self-exclusion options let you lock your account for days, weeks, or even permanently if that’s what you need.

During exclusion, you can’t deposit, play, or even log in. It’s a way to reset without temptation staring at you from the screen. Choosing this isn’t weakness — it’s strength.

Support and Assistance

You don’t have to go through challenges alone. If you feel the balance tipping, support is just one step away.

• PAGCOR (Philippines Amusement and Gaming Corporation): official body that monitors gaming and provides guidelines;
• NPC (National Privacy Commission): makes sure your personal data and privacy are respected;
• GamCare and Gambling Therapy: international services offering 24/7 free counseling and chats.

Help is always available, whether you prefer a phone call, an online chat, or meeting a counselor in person. Reaching out doesn’t mean failure — it means you care about yourself enough to ask for support.

Responsible Gaming for Minors

Gambling is for adults — full stop. At BC.Game, the minimum age is 18 years old. To keep minors out, we:

• Verify ID documents before granting access;
• Monitor for suspicious patterns that suggest underage play;
• Block deposits and activity from flagged accounts.

Parents and guardians can add extra layers of safety by using parental control apps to block gambling sites. Protecting kids is something we take very seriously.

Gaming can be fun for adults, but it’s never safe for minors. That’s a line we don’t cross.

Resources for Players in the Philippines

We know it’s easier to take action when you know exactly where to turn. That’s why we put together this resource map with organizations that can help.

This table isn’t just information — it’s a lifeline. Bookmark it, share it, or keep it handy. If the fun ever turns into stress, these are the doors you can knock on.

Contact Us

If you want to set limits, activate protection tools, or just talk to someone who understands, our team is ready.

• Live Chat: always open on the website and app;
• Email: [email protected] for privacy matters, or [email protected] for everything else;
• Guidance: if you need outside help, we’ll connect you with official hotlines or trusted organizations.

We promise real people will answer — not bots, not scripts. Every concern matters. Every question deserves care.